Shipping Policy

Welcome, celestial shopper! At Valfré Sales, we want your mystical journey with us to be as smooth as starlight. Below you’ll find all the cosmic details about how we ship your magical items and what to do if the stars misalign with your purchase.

🚀 Cosmic Shipping Information

Order Processing

Our mystical warehouse team needs 1-2 business days to prepare your cosmic treasures for their journey to you.

Shipping Options

Note: We ship our magical wares worldwide, except to some Asian and remote areas where our cosmic carriers don’t reach.

🌙 Our Cosmic Return Policy

While we hope every item speaks to your soul, we understand that sometimes the stars misalign. You may return most unworn, unwashed, and undamaged items within 15 days of receiving your order for a refund or exchange.

🔮 Mystical Exceptions:

Due to their spiritual nature, these items cannot be returned:

• Incense Holders (once used in rituals)
• Clearance Sale items (these are final cosmic deals)
• Opened Bath products (for everyone’s cosmic hygiene)

🪄 How to Initiate a Cosmic Return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Valfré Cosmic Support,

I would like to request a return/exchange for my order #[Your Order Number].

Items to return: [List item names and quantities]

Reason for return: [Brief explanation]

Preferred resolution: [Refund/Exchange for specific item]

My shipping address is:
[Your Full Name] [Your Address] [City, State/Province, Postal Code] [Country]

Thank you for your help!
[Your Name] [Your Email Address]

💫 Refund Timeline & Method

Once we receive your return:

• Please allow 3-5 business days for us to process your return after it arrives at our warehouse.
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

Celestial Note: Original shipping fees are non-refundable, except in cases where we made an error with your order.

🌌 Exchange Process

Want to exchange for a different size, color, or mystical item? Here’s how:

1. Follow the same return process above, indicating you’d like an exchange.
2. Specify the replacement item you desire in your email.
3. Once we receive your return, we’ll ship your new item within 2 business days.
4. You’ll receive tracking information for your exchanged item.

For exchanges, we’ll cover the cost of shipping the replacement item to you!

🌠 International Returns

Our cosmic shop serves rebels worldwide (except some Asian and remote areas). For international returns:

• You are responsible for return shipping costs.
• We recommend using a trackable shipping method.
• Customs fees are non-refundable.

May the stars guide your shopping journey, and remember – we’re here to make your experience as magical as a full moon ritual!