Hey there, cosmic shopper! We at Valfré Sales want you to be as happy with your mystical purchases as you are with your daily horoscope. While we hope every item speaks to your soul, we understand that sometimes the stars misalign. Below is our celestial guide to returns and exchanges.

🌙 Our Cosmic Return Policy

You may return most unworn, unwashed, and undamaged items within 15 days of receiving your order for a refund or exchange. All returned items must be in their original packaging with all tags attached.

🔮 Mystical Note: Due to their spiritual nature, the following items cannot be returned or exchanged:

  • Incense Holders (once used in rituals)
  • Clearance Sale items (these are final sale cosmic deals)
  • Opened Bath products (for everyone’s cosmic hygiene)

🪄 How to Initiate a Return or Exchange

Follow these simple steps to send an item back to our cosmic warehouse:

  1. Contact our Mystical Support Team within 15 days of receiving your order at [email protected] with your order number and the items you wish to return/exchange.
  2. Wait for Our Cosmic Response – We’ll send you a return authorization and instructions within 2 business days.
  3. Package Your Items Securely – Include all original packaging and tags. We recommend using a trackable shipping method.
  4. Ship to Our Cosmic Headquarters at:
    Valfré Sales
    2971 Chapmans Lane
    RICKMAN, US 38580

Return Request Template

Subject: Return Request for Order #[Your Order Number]
Dear Valfré Cosmic Support,

I would like to request a return/exchange for my order #[Your Order Number].
Items to return: [List item names and quantities] Reason for return: [Brief explanation] Preferred resolution: [Refund/Exchange for specific item]
My shipping address is:
[Your Full Name] [Your Address] [City, State/Province, Postal Code] [Country]
Thank you for your help!
[Your Name] [Your Email Address]

💫 Refund Timeline & Method

Once we receive your return:

  • Please allow 3-5 business days for us to process your return after it arrives at our warehouse.
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

🌌 Celestial Note: Original shipping fees are non-refundable, except in cases where we made an error with your order. For exchanges, we’ll cover the cost of shipping the replacement item to you.

🚀 Exchange Process

Want to exchange for a different size, color, or mystical item? Here’s how:

  1. Follow the same return process above, indicating you’d like an exchange.
  2. Specify the replacement item you desire in your email.
  3. Once we receive your return, we’ll ship your new item within 2 business days.
  4. You’ll receive tracking information for your exchanged item.

🌠 International Returns

Our cosmic shop serves rebels worldwide (except some Asian and remote areas). For international returns:

  • You are responsible for return shipping costs.
  • We recommend using a trackable shipping method.
  • Customs fees are non-refundable.

🔮 Questions About Our Cosmic Policy?

Contact our mystical guardians at [email protected] or send your raven to:

Valfré Sales
2971 Chapmans Lane
RICKMAN, US 38580

May the stars guide your shopping journey, and remember – we’re here to make your experience as magical as a full moon ritual!