Welcome to our FAQ section, free spirits! We’ve gathered answers to your most burning questions about our rebellious fashion, mystical home goods, and smoke shop essentials. Can’t find what you’re looking for? Email our cosmic crew at [email protected].

About Valfré Sales

Who is Valfré Sales for?
Our products are designed for bold individuals who embrace mystical, edgy, and unconventional styles. Whether you’re into zodiac-inspired apparel, mystical home decor, or smoke shop essentials, we’ve got pieces that speak to your unique spirit.
What’s the style of your products?
We specialize in rebellious fashion with mystical and alternative vibes. Our collection includes everything from tarot blankets and incense holders to zodiac hoodies and edgy ashtrays – all carefully curated for trendsetters who dare to be different.

Product Questions

What are your most popular items?
Our community loves our zodiac-inspired apparel, mystical candles, tarot blankets, incense holders, and edgy ashtrays. The Hoodies/Sweatshirts and Home Goods sections are particularly popular!
Do you restock sold-out items?
Yes! Check our Back In Stock menu section for returning favorites. Some limited edition items may not return, so grab them while you can!
Are your products ethically made?
We carefully curate our collection with attention to both style and ethical considerations. Each product description includes details about materials and manufacturing.

Shipping & Delivery

Where do you ship?
We ship worldwide except certain Asian countries and remote locations. If your country isn’t available at checkout, email us at [email protected] – we’re constantly expanding our cosmic reach!
What are my shipping options?
Choose between:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
– Free Shipping (orders $50+ via EMS): 15-25 business days
All orders process in 1-2 business days from our Tennessee warehouse.
Will I pay customs fees?
International orders may incur customs fees determined by your local government. These are the recipient’s responsibility and vary by country.
How can I track my order?
You’ll receive tracking information via email once your package ships. Follow your rebellious fashion finds on their journey to your doorstep!

Returns & Exchanges

What’s your return policy?
Not completely in love? We get it! You have 15 days from delivery to initiate a return for a refund or exchange. Return shipping costs are your responsibility unless the item arrived damaged or incorrect.
How do I start a return?
Email [email protected] with your order number and reason for return. Our cosmic crew will guide you through the process!
When will I get my refund?
Once we receive your return, processing takes 3-5 business days. Refunds appear in your original payment method within 5-10 business days after processing.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all the essentials for a seamless cosmic shopping experience.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your financial information. Your rebellious shopping spree stays between you and the universe.
Do you offer discounts?
Yes! First-time shoppers can use code WELCOME10 at checkout for an extra discount. Watch for seasonal sales in our Clearance Sale section too!

Contact & Support

How do I contact customer service?
Email our mystical support team at [email protected]. We typically respond within 24-48 hours.
What’s your physical address?
Our earthly headquarters is at:
2971 Chapmans Lane, RICKMAN, US 38580

Keep rocking your unique style, cosmic rebels! The Valfré Sales team